Innovating Healthcare Recruitment

FAQs about Healthcare Recruitment

We understand you may have a number of Nursco agency questions about our services, so we have tried to answer as many as possible on this page. If you have a question, which has not been answered below please contact us by downloading the Nursco app using the message facility, call 0203 954 1917 or send us an email using info@nursco.com. Thank you and we look forward to hearing from you soon.

Healthcare Professionals

All our staff are compliant to the latest guidelines and legislation and Nursco is audited regularly by HealthTrust Europe and other NHS frameworks to ensure we are meeting their requirements accordingly. Our dedicated Compliance Officers and Senior Nurse Advisors ensure all healthcare professionals are up to date with their DBS checks, training and other documents and their personal file is finally approved by a senior member of our Compliance department.

All applicants are required to attend a face-to-face meeting with a Nursco Senior Nurse Advisor because this enables us to meet you and verify your experience, training and work status.

We take the quality of our staff provision very seriously and therefore every 6 months we email appraisal and service review documents for you to complete if you hire Nursco Healthcare Professionals on a regular basis. Furthermore, whether you are a Healthcare Professional or a Healthcare Partner who is unsatisfied with any part of our service please send a request for our complaints policy using feedback@nursco.com

We are extremely honest so rather than simply stating that we cover the UK, our coverage will reach out to all parts of England and Wales.

We are governed by many of the NHS Improvement approved temporary workforce frameworks including HealthTrust Europe and the Information Commissioner’s Office.

All Nursco Healthcare Professionals must comply with our dress code policy, details as follows:

  • Remove coats / jackets
  • Roll sleeves up to above the elbow, or wear short-sleeves
  • Avoid wearing wristwatch or bangles when in clinical areas (a fob watch may be attached to the clothing of those staff who work clinically)
  • Avoid wearing a ring or alternatively wear only one plain ring (i.e. no stones)
  • Avoid wearing white coats (except in laboratories and the Department of Nuclear Medicine and the main kitchen where they are worn as personal protective equipment)
  • Hair should be tied up, neat and tidy at all times and arranged off the face and collar with discreet hair ornamentation
  • Headscarves and turbans are acceptable. They must be changed daily and scarves must be tucked in when in direct contact with patients
  • A full niqab must not be worn
  • Moustaches and beards must be clean, short and neatly trimmed unless this contradicts religious beliefs in which case they must be tidy
  • The use of perfumed deodorant, perfume, after shave and make-up must be discreet
  • False eyelashes are not permitted
  • No nail varnish must be worn and jewellery must be unobtrusive and without stones. Plain ring and stud earrings only – necklaces should not be worn. Acrylic and bejewelled nails are not permitted
  • A Nursco photo-identity badge must always be carried on work premises and displayed so that it may be seen
  • Finger nails must be clean and short
  • Footwear must be clean, in good repair and safe
  • Shoes must cover the foot for health and safety reasons.
  • Tattoos must be non-offensive and covered where possible
  • Pierced ears and nose piercings worn for religious reasons are acceptable, as long as they are plain studs. All other facial piercings must be removed
  • Uniforms relevant to your role must be clean and changed daily to prevent the risk of cross infection

Healthcare Partners

As soon as we have a pricing schedule agreed we can commence. We will speak to you about your establishment and your specific requirements. We will then search for the most suitable healthcare professionals who can deliver effective and safe care to your patients.

Our phone lines and email accounts are manned 24 hours a day with a multi-disciplinary team who are able help you with any requests – we have a 25 minute call/email back policy and will provide you with honest update reports. Alternatively, please download the Nursco App and send your requests using the message facility, which will arrive to our team within seconds. Shifts and lines of work can sometimes be covered within minutes or it can take longer due to the number of compliant available workers, which fluctuates at any given time. Therefore, we advise you to provide us with as much notice as possible to ensure we deliver a 100% fill rate.

We are happy to take lead from you with regards to confirming roster confirmations. However, for your information we normally confirm the workers name and personal details by email and telephone unless stated otherwise. If we send a new Nursco Healthcare Professional to your organisation you may provide us with your compliance checklist to complete and we will attach it to an email and send it to your designated temporary workforce email address – all workers should arrive on duty with their Nursco ID badge upon of arrival at each shift.

We take the quality of our staff provision very seriously and therefore every 6 months we email appraisal and service review documents for you to complete if you hire Nursco Healthcare Professionals on a regular basis. Furthermore, whether you are a Healthcare Professional or a Healthcare Partner who is unsatisfied with any part of our service please send a request for our complaints policy using feedback@nursco.com

We are extremely honest so rather than simply stating that we cover the UK, our coverage will reach out to all parts of England and Wales.

We are governed by many of the NHS Improvement approved temporary workforce frameworks including HealthTrust Europe and the Information Commissioner’s Office.

All Nursco Healthcare Professionals must comply with our dress code policy, details as follows:

  • Remove coats / jackets
  • Roll sleeves up to above the elbow, or wear short-sleeves
  • Avoid wearing wristwatch or bangles when in clinical areas (a fob watch may be attached to the clothing of those staff who work clinically)
  • Avoid wearing a ring or alternatively wear only one plain ring (i.e. no stones)
  • Avoid wearing white coats (except in laboratories and the Department of Nuclear Medicine and the main kitchen where they are worn as personal protective equipment)
  • Hair should be tied up, neat and tidy at all times and arranged off the face and collar with discreet hair ornamentation
  • Headscarves and turbans are acceptable. They must be changed daily and scarves must be tucked in when in direct contact with patients
  • A full niqab must not be worn
  • Moustaches and beards must be clean, short and neatly trimmed unless this contradicts religious beliefs in which case they must be tidy
  • The use of perfumed deodorant, perfume, after shave and make-up must be discreet
  • False eyelashes are not permitted
  • No nail varnish must be worn and jewellery must be unobtrusive and without stones. Plain ring and stud earrings only – necklaces should not be worn. Acrylic and bejewelled nails are not permitted
  • A Nursco photo-identity badge must always be carried on work premises and displayed so that it may be seen
  • Finger nails must be clean and short
  • Footwear must be clean, in good repair and safe
  • Shoes must cover the foot for health and safety reasons.
  • Tattoos must be non-offensive and covered where possible
  • Pierced ears and nose piercings worn for religious reasons are acceptable, as long as they are plain studs. All other facial piercings must be removed
  • Uniforms relevant to your role must be clean and changed daily to prevent the risk of cross infection

Next Steps

One of our experienced recruitment or nursing professionals will be happy to discuss your specific needs at a time convenient to you. Therefore, please do not hesitate to download the Nursco App and call us now, using 0203 954 1917.